Customer Support Center
We are here to help you with any questions, concerns, or feedback about our truck dispatching and 3PL services. Choose the support option that best fits your needs.
Need immediate assistance?
How Can We Help You?
Select the type of support you need. All inquiries are handled by our experienced team and routed to the appropriate department for fastest resolution.
File a Complaint
Report service issues or concerns that need immediate attention
Provide Feedback
Share your experience and help us improve our services
Account Management
Get help with billing, account updates, or service modifications
Alternative Contact Methods
Prefer to contact us directly? Here are all the ways you can reach our support team.
Phone Support
+1 4107555627
Mon-Fri: 8AM-6PM EST
Email Support
Cs@simbadispatchservices.com
Response within 12-24 hours
Office Location
Orlando, FL
By appointment only
Business Hours
8AM - 6PM EST
Monday through Friday
Frequently Asked Questions
Quick answers to common questions. Can not find what you're looking for? Use one of our support forms above.
How quickly do you respond to support requests?
All support requests: 12-24 hours. Urgent matters: Same day.
What information should I include in my complaint?
Please include your account details, service type, order number (if applicable), and a detailed description of the issue.
Can I track my support request?
Yes! You will receive a reference number when you submit any support form. Keep this for tracking your request.
Do you offer 24/7 support?
Our phone support is available Mon-Fri 8AM-6PM EST. For urgent after-hours issues, use our emergency contact.
Still Need Help?
Our customer support team is standing by to assist you with any questions or concerns. We're committed to providing excellent service and resolving your issues quickly.